Q1) Can I track my order online?
Ans: A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.
Q2) How can I check on the status of my repair?
Ans: To check the status of your repair, please contact Customer Service on whatsapp at +91-8949522844. Representatives are available 9:00AM-6:00PM IST Monday-Friday. If you leave a message after hours, a representative will contact you the next day.
Q3) What is the estimated time for the products to be delivered?
Ans: 4 to 5 days
Q4) Is there a provision to change the shipping address after placing the order?
Ans: As the Maykaa has an automated system, customers need to notify this information to our executives via maykaa.in or whatsapp on +918949522844.
Q5) What are the steps to be followed to place an order online?
Ans: Ordering on Maykaa.in is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Bag” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.
- Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.
- You may also order over the phone by whatsapp on +918949522844
Q6) What should I be do if I receive a defective/ damaged product?
- If a package or item delivered to you arrives damaged, please refuse the shipment. You may email us at email@example.com or whatsapp on +918949522844. Our customer service team will assist you.
- If you have already accepted the delivery, please retain all relevant packaging materials together with the product in its original condition. Claims for damaged or missing items should be reported within 2 working days upon the receipt of your order.
- Do note that returns may take up to X working days to arrive at Maykaa.
- Once received, we will examine and advise the next course of action.
- In the event the product returned is not damaged, we may at our discretion decide not to replace, repair or refund you for the product and/or require you to pay all reasonable delivery and servicing costs.
Q7) What payment method does Maykaa accept?
Ans: Maykaa currently accepts the following modes of payment which includes:
- All major credit cards
- Cash on delivery
- UPI and Direct payments
Q8) Does Maykaa offer re-sizing?
Ans: Maykaa offers resizing for select items. For further information visit our website.
Q9) What if I need extra help or advice about my purchase?
Ans: As a complimentary service, our knowledgeable Personal Shoppers are available to provide you with suggestions for all purchases. To contact one of our Personal Shoppers, please whatsapp on +918949522844 or email (E.g. - firstname.lastname@example.org).
Q10) Does Maykaa assurance a warranty on their products?
Ans: Maykaa offers a lifetime guarantee for the plating of any of the products sold by us. Our customers can send us any purchased product for re-plating. In such cases, the courier charges will be incurred by the customer. We offer repairs for our jewellery under the warranty period in the case of physical damages.
Q11) How can I initiate a Refund?
Ans: All refunds are processed through Maykaa systems.
- Click on Refund.
- Mention your reason for refund.
- Acceptance of refund would be notified to you if applicable.